HOW IT WORKS
We assign you a local 10-digit number that you display to your customers however you see fit. Customers then text that number with their feedback, which is sent directly to the BamText Dashboard or a cell phone.
When a customer submits feedback, they receive a fully customizable auto-reply message. This can be used to promote exclusive offers! You can respond to the customer in real-time, allowing you to resolve problems before the customer leaves!
Using the BamText Dashboard, you can review all feedback that you receive and sort it by nature of comment. You can also pull reports to track performance over any given period.
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BamText allows your customers to communicate with you anonymously by text message. This is the most convenient and effective way to engage your customers.
Respond to customer feedback in Real Time, resolving their issues prior to them leaving. Use built in Auto Reply to make customers aware of specials, discounts and incentives will build brand loyalty and increase your bottom line
Categorize and report on customer communications to improve your customer service performance. Follow trends and pull reports to track performance across your company.
"BamText's ability to provide instant feedback has proven to be an ideal way to build relationships with our customers. We know that it plays an important role in ensuring that our customers ALWAYS leave our Restaurants happy!"
"Since we incorporated BamText into our ferries, we've had 30 times the response compared to the comment card approach. The instant feedback on services has been terrific and we're now able to respond immediately to any issues or concerns that are brought to our attention."
“The main advantage to using BamText is how it enhances our customer service. It gives us a great communication channel between our guests and staff. Our customer service makes us who we are so we need to ensure we are doing it right!"
RODD CROWBUSH RESORT
Have customers that prefer calling? We can redirect calls to your BamText number to a different number in the event a customer calls in.
When a customer texts in, they receive an auto-reply message. This is fully customizable; use it to promote exclusive offers, other products or services, or as a way to say thanks to customers!
Customers feel secure knowing that their phone numbers aren't collected for future marketing opportunities.
Our customer service team is available at any time should you have any questions regarding BamText!